Changing the pet's owner can only be done through our support team. Below is a step-by-step guide explaining how to request the transfer of a pet to a new owner.
1. Verify the Pet’s Registration 📋
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Ensure the pet is registered in the Animal ID database.
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If the pet is not registered , you can register it by yourself.
2. Request from the Former Owner (if the pet is registered under your profile) ✉️
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Log into your Animal ID account. 🔑
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Send a message to our support team via chat or email support@animal-id.net
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In your message, include:
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The microchip number or pet ID.
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The email address of the new owner (email must be registered in our database).
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Submit your request. Our support team will verify the details and respond regarding the transfer of the pet to the new owner's profile. 😊
3. Request from the New Owner (if the pet is registered under previous owner) 📩
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Log into your Animal ID account. 🔑
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Send a request to our support team via chat or email support@animal-id.net
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In your request, include:
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The microchip number or pet ID.
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Attach a document that proves your ownership (e.g., a scanned copy of all pages of the pet’s veterinary passport, a purchase agreement, etc.).
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Submit your request. Our support team will review the information and inform you if the pet can be transferred to your profile or if additional documents are needed. 😊